Packaging Details
Type:
lot (447 pieces/lot)
Size:
32cm x 20cm x 3cm (12.60in x 7.87in x 1.18in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Mexico, Central America, South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ikeacasa (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of ikeacasa.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order not the first time, everything is fine. I advise the store!!!
fantastic ,super fast delivery, exactly what i ordered thank you and happy new year.
I am very happy with all the floss. I appreciate the good price.
Постоянно покупаю только у этого продавца.
recebido conforme descrição.
Arrived on time as described.
Package can in a good time but items are not packed nicely very sloppy
Рекомендую! Заказ шел 25 дней. Продавец отзывчивый, договориться без проблем можно. Ни одной ошибки, все номера пришли именно так как заказывала. Единственное, нитки действительно с разных фабрик и чуть отличаются по текстуре, но это в любой палитре бывает, так что не критично. Это мой первый заказ с Али, очень довольна!
Рекомендую! Заказ шел 25 дней. Продавец отзывчивый, договориться без проблем можно. Ни одной ошибки, все номера пришли именно так как заказывала. Единственное, нитки действительно с разных фабрик и чуть отличаются по текстуре, но это в любой палитре бывает, так что не критично. Это мой первый заказ с Али, очень довольна!
Вау просто класс пришло с доставкой на дом!
gavau siulus, esu patenkinta, aciu
Вау просто класс пришло с доставкой на дом!
gavau siulus, esu patenkinta, aciu
great service thank you
great service thank you
This was my 1st time orering from this site and I must say I was a bit suspicious... But I'm really pleased with the order and the time it took to arrive!! Surprisingly fast! :D Thank You!!!
This was my 1st time orering from this site and I must say I was a bit suspicious... But I'm really pleased with the order and the time it took to arrive!! Surprisingly fast! :D Thank You!!!
Заказ пришел хорошо упакован. Доставил до дома курьер CDEK. Пришло быстро, за три недели. Спасибо продавцу. буду к нему обращаться еще!
Заказ пришел хорошо упакован. Доставил до дома курьер CDEK. Пришло быстро, за три недели. Спасибо продавцу. буду к нему обращаться еще!
Fast delivery! I order in this shop not for the first time and will order again! Thank you, store! Good luck in your business!
Thank you. Everything is super. Good store. The parcel came quickly. I will buy only in this store.
Thank you. Everything is super. Good store. The parcel came quickly. I will buy only in this store.
Очень довольна сотрудничеством и рекомендую этого продавца. Заказываю не в первый раз. Очень порадовали доставкой - 20 дней до МО. Курьер привез посылку прямо домой.
I purchased this as a alternative to the price of dmc. When I compared the colors to my master dmc stash (I have all 447 dmc colors) most of the colors do match. However, most of your purple and green colors have a very noticeable difference between them. I would suggest to anyone that chooses to buy this, to not use dmc and this brand together in a cross stitch design. I would use one or the other. I've also seen when you pull a piece of thread out it's very curly instead of straight. Next time I think I will try the royal brand instead. It's a little pricier but not nearly as much as a lot of dmc cost.
everything look good if need more I buy more thanks
everything look good if need more I buy more thanks
Хорошее качество. Относительно быстрая отправка. Продавец всегда на связи.
Хорошее качество. Относительно быстрая отправка. Продавец всегда на связи.
До Екатеринбурга дошло за 25 дней. Были заморочки с отправкой и получением, еле выбила посылку у курьерской службы СДЭК. Нитки были разложены по пакетикам по цифровым кодам. Всего 450 штук, все цвета по чек-листу в наличии, 3 повторяются. Нитки от 5 разных производителей, судя по бумажным этикеточкам с кодом цвета, качество тоже разное. Есть тонкие, скрученные и блестящие, есть рыхлые, без блеска и сильно пушатся при вышивании. В целом качество как раз по цене, это ведь полиэстр, не хлопок. Продавцом довольна, поскольку мне важнее было наличие всей цветовой гаммы.
Very happy, well packaged, will order again!!!!!
Very happy, well packaged, will order again!!!!!
Очень довольна! доставка чуть меньше месяца курьером в Приморский край, продавец оперативно отреагировал и положил все ниточки чётко по списку - это больше всего порадовало ))) цвета с дмс совпадают, разве что некоторые оттенки совсем незначительно отличаются. В работе пока не пробовала, но на ощупь эти нитки как будто бы мягче чем оригинал, но дмс немного более скользкие.
Очень довольна! доставка чуть меньше месяца курьером в Приморский край, продавец оперативно отреагировал и положил все ниточки чётко по списку - это больше всего порадовало ))) цвета с дмс совпадают, разве что некоторые оттенки совсем незначительно отличаются. В работе пока не пробовала, но на ощупь эти нитки как будто бы мягче чем оригинал, но дмс немного более скользкие.